ITIL®4 Foundation (with exam voucher) (English)

ITIL®4 Foundation (with exam voucher) (English)

  • Duration

    2 dagen
  • Price

  • 8,9


    1000+ reviews
  • Location

  • Schedule

    Planning ophalen...
  • Classroom


Good to know:
– Incl. free practice exam

ITIL is the standard for IT Service Management. ITIL4 describes the actual insights in IT Service Management. Among others it integrates Lean, Agile, DevOps and Cloud Computing. ITIL4 supports faster, quality and value driven deliveries of IT services for people and throughout organizations.

During the course you learn the basics and how value can be delivered using the Principles, the theory of the ITIL service value system (SVS), the four dimensions model, the Service Value Chain (SVC) and the Practices (like processes) from the IT Infrastructure Library (V3).

This ITIL Foundation course prepares you for the ITIL Foundation exam. Before taking the exam, we advise approximately 8-12 hours of self-study before taking the exam. Also, we provide you with practice exams for free. You will receive a personal exam voucher to plan your online exam within a period of 12 months, at a time and location of your choice.

We bieden deze cursus ook in het Nederlands aan, bekijk het hier: ITIL®4 Foundation (with examvoucher) .


  • At the end of this course, you will be able to:
  • Understand the key concepts of ITIL service management.
  • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
  • Understand the four dimensions of ITIL service management.
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
  • Understand the key concepts of continual improvement.
  • Learn the various ITIL practices and how they contribute to value chain activities.

Target audience

Professionals who contribute to the Management, the organization and the optimization of the activities of the processes in an IT-service organization. The target group consists of Operational employees. Team leaders, Supervisors and Managers who want to develop their IT Service Management skills to the latest insights. Also, this training is suited for those who are already familiar with previous versions of ITIL.


You have basic knowledge of automation.


  • ITIL® is a (registered) Trade Mark of Axelos Limited. All rights reserved.


  • Introduction
    • IT service management in the modern world
    • About ITIL 4
    • The structure and benefits of the ITIL 4 framework
  • Key concepts of service management
    • Value and value co-creation
    • Organizations, service providers, service consumers, and other stakeholders
    • Products and services
    • Service relationships
    • Value: outcomes, costs, and risks
  • The four dimensions of service management
    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes
    • External factors
  • The ITIL service value system
    • Service value system overview
    • Opportunity, demand, and value
    • The ITIL guiding principles
    • Governance
    • Service value chain
    • Continual improvement
    • Practices
  • ITIL management practices
    • General management practices
    • Service management practices
    • Technical management practices

Schedule & Price

All prices are exclusive of VAT.
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Cursus: ITIL®4 Foundation (with exam voucher) (English)

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