ITIL®4 Foundation (with exam voucher) (English)

Good to know:
– Incl. free practice exam

ITIL is the standard for IT Service Management. ITIL4 describes the actual insights in IT Service Management. Among others it integrates Lean, Agile, DevOps and Cloud Computing. ITIL4 supports faster, quality and value driven deliveries of IT services for people and throughout organizations.

During the course you learn the basics and how value can be delivered using the Principles, the theory of the ITIL service value system (SVS), the four dimensions model, the Service Value Chain (SVC) and the Practices (like processes) from the IT Infrastructure Library (V3).

This ITIL Foundation course prepares you for the ITIL Foundation exam. Before taking the exam, we advise approximately 8-12 hours of self-study before taking the exam. Also, we provide you with practice exams for free. You will receive a personal exam voucher to plan your online exam within a period of 12 months, at a time and location of your choice.

We bieden deze cursus ook in het Nederlands aan, bekijk het hier: ITIL®4 Foundation (with examvoucher) .

Objectives

At the end of this course, you will be able to:
Understand the key concepts of ITIL service management.
Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
Understand the four dimensions of ITIL service management.
Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
Understand the key concepts of continual improvement.
Learn the various ITIL practices and how they contribute to value chain activities.

Target audience

Professionals who contribute to the Management, the organization and the optimization of the activities of the processes in an IT-service organization. The target group consists of Operational employees. Team leaders, Supervisors and Managers who want to develop their IT Service Management skills to the latest insights. Also, this training is suited for those who are already familiar with previous versions of ITIL.

Requirements

You have basic knowledge of automation.

Particularities

The course material will be provided through our online learning environment mijn.vijfhart.nl, we advise you to bring your own device for your convenience.
ITIL® is a (registered) Trade Mark of Axelos Limited. All rights reserved.

Adnan Nekic

accountmanager

Topics

Introduction
- IT service management in the modern world
- About ITIL 4
- The structure and benefits of the ITIL 4 framework
Key concepts of service management
- Value and value co-creation
- Organizations, service providers, service consumers, and other stakeholders
- Products and services
- Service relationships
- Value: outcomes, costs, and risks
The four dimensions of service management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- External factors

The ITIL service value system
- Service value system overview
- Opportunity, demand, and value
- The ITIL guiding principles
- Governance
- Service value chain
- Continual improvement
- Practices
ITIL management practices
- General management practices
- Service management practices
- Technical management practices

View more subjectsView less subjects

Introduction
- IT service management in the modern world
- About ITIL 4
- The structure and benefits of the ITIL 4 framework
  - The ITIL SVS
  - The four dimensions model
Key concepts of service management
- Value and value co-creation
  - Value co-creation
- Organizations, service providers, service consumers, and other stakeholders
  - Service providers
  - Service consumers
  - Other stakeholders
- Products and services
  - Configuring resources for value creation
  - Service offerings
- Service relationships
  - The service relationship model
- Value: outcomes, costs, and risks
  - Outcomes
  - Costs
  - Risks
  - Utility and warranty
The four dimensions of service management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
  - Value streams for service management
  - Processes
- External factors

The ITIL service value system
- Service value system overview
- Opportunity, demand, and value
- The ITIL guiding principles
  - Focus on value
  - Start where you are
  - Progress iteratively with feedback
  - Collaborate and promote visibility
  - Think and work holistically
  - Keep it simple and practical
  - Optimize and automate
  - Principle interaction
- Governance
  - Governing bodies and governance
  - Governance in the SVS
- Service value chain
  - Plan
  - Improve
  - Engage
  - Design and transition
  - Obtain/build
  - Deliver and support
- Continual improvement
  - Steps of the continual improvement model
  - Continual improvement and the guiding principles
- Practices
ITIL management practices
- General management practices
  - Architecture management
  - Continual improvement
  - Information security management
  - Knowledge management
  - Measurement and reporting
  - Organizational change management
  - Portfolio management
  - Project management
  - Relationship management
  - Risk management
  - Service financial management
  - Strategy management
  - Supplier management
  - Workforce and talent management
- Service management practices
  - Availability management
  - Business analysis
  - Capacity and performance management
  - Change control
  - Incident management
  - IT asset management
  - Monitoring and event management
  - Problem management
  - Release management
  - Service catalogue management
  - Service configuration management
  - Service continuity management
  - Service design
  - Service desk
  - Service level management
  - Service request management
  - Service validation and testing
- Technical management practices
  - Deployment management
  - Infrastructure and platform management
  - Software development and management

Schedule & Price

* * This course event is guaranteed to run.
*Een cursus met valt onder de actie Summer Academy.

All prices are exclusive of VAT.

We are happy to help you. Please fill in the request form below and you will receive the requested information as soon as possible.

Categorieën

Onderwerpen

Leveranciers

Prijs