ITIL®4 Foundation (with exam voucher) (English) Save as favorite Share this page Print Duration 2 dagen Price € 1640,- 8,9 Reviews 1000+ reviews Location Nieuwegeinvirtueel Schedule Planning ophalen... Classroom klassikaal Enroll More information Download brochure Good to know: – Incl. free practice exam ITIL is the standard for IT Service Management. ITIL4 describes the actual insights in IT Service Management. Among others it integrates Lean, Agile, DevOps and Cloud Computing. ITIL4 supports faster, quality and value driven deliveries of IT services for people and throughout organizations. During the course you learn the basics and how value can be delivered using the Principles, the theory of the ITIL service value system (SVS), the four dimensions model, the Service Value Chain (SVC) and the Practices (like processes) from the IT Infrastructure Library (V3). This ITIL Foundation course prepares you for the ITIL Foundation exam. Before taking the exam, we advise approximately 8-12 hours of self-study before taking the exam. Also, we provide you with practice exams for free. You will receive a personal exam voucher to plan your online exam within a period of 12 months, at a time and location of your choice. We bieden deze cursus ook in het Nederlands aan, bekijk het hier: ITIL®4 Foundation (with examvoucher) . Objectives At the end of this course, you will be able to: Understand the key concepts of ITIL service management. Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management. Understand the four dimensions of ITIL service management. Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect. Understand the key concepts of continual improvement. Learn the various ITIL practices and how they contribute to value chain activities. Target audience Professionals who contribute to the Management, the organization and the optimization of the activities of the processes in an IT-service organization. The target group consists of Operational employees. Team leaders, Supervisors and Managers who want to develop their IT Service Management skills to the latest insights. Also, this training is suited for those who are already familiar with previous versions of ITIL. Requirements You have basic knowledge of automation. Particularities ITIL® is a (registered) Trade Mark of Axelos Limited. All rights reserved. Persoonlijk advies? Adnan Nekic accountmanager T. 026 - 791 10 67 E. a.nekic@vijfhart.nl Topics Introduction IT service management in the modern world About ITIL 4 The structure and benefits of the ITIL 4 framework Key concepts of service management Value and value co-creation Organizations, service providers, service consumers, and other stakeholders Products and services Service relationships Value: outcomes, costs, and risks The four dimensions of service management Organizations and people Information and technology Partners and suppliers Value streams and processes External factors The ITIL service value system Service value system overview Opportunity, demand, and value The ITIL guiding principles Governance Service value chain Continual improvement Practices ITIL management practices General management practices Service management practices Technical management practices View more subjectsView less subjects Introduction IT service management in the modern world About ITIL 4 The structure and benefits of the ITIL 4 framework The ITIL SVS The four dimensions model Key concepts of service management Value and value co-creation Value co-creation Organizations, service providers, service consumers, and other stakeholders Service providers Service consumers Other stakeholders Products and services Configuring resources for value creation Service offerings Service relationships The service relationship model Value: outcomes, costs, and risks Outcomes Costs Risks Utility and warranty The four dimensions of service management Organizations and people Information and technology Partners and suppliers Value streams and processes Value streams for service management Processes External factors The ITIL service value system Service value system overview Opportunity, demand, and value The ITIL guiding principles Focus on value Start where you are Progress iteratively with feedback Collaborate and promote visibility Think and work holistically Keep it simple and practical Optimize and automate Principle interaction Governance Governing bodies and governance Governance in the SVS Service value chain Plan Improve Engage Design and transition Obtain/build Deliver and support Continual improvement Steps of the continual improvement model Continual improvement and the guiding principles Practices ITIL management practices General management practices Architecture management Continual improvement Information security management Knowledge management Measurement and reporting Organizational change management Portfolio management Project management Relationship management Risk management Service financial management Strategy management Supplier management Workforce and talent management Service management practices Availability management Business analysis Capacity and performance management Change control Incident management IT asset management Monitoring and event management Problem management Release management Service catalogue management Service configuration management Service continuity management Service design Service desk Service level management Service request management Service validation and testing Technical management practices Deployment management Infrastructure and platform management Software development and management Schedule & Price * * This course event is guaranteed to run. *Een cursus met valt onder de actie Summer Academy. All prices are exclusive of VAT. Meer informatie over incompany of maatwerk Cursus: ITIL®4 Foundation (with exam voucher) (English) Vul onderstaand formulier in en je ontvangt meer informatie over de incompany- en maatwerkmogelijkheden van deze cursus. [contact-form-7 404 "Niet gevonden"] We are happy to help you. Please fill in the request form below and you will receive the requested information as soon as possible. Request quote Download brochure Request information Type of training Group training at the location of your choiceCustomized training to meet your specific goals Agree to follow-up and privacy conditionsI accept the privacy policy Akkoord met opvolging en privacyvoorwaardenI accept theprivacy policy Akkoord met opvolging en privacyvoorwaardenI accept theprivacy policy Related courses ITIL®4 Foundation (met examenvoucher) ITIL® 4 Foundation e-learning (with exam voucher) (English) A4Q IQBBA Certified Agile Business Analysis course (CABA) (English) Business Analysis (English) BPM, BPMN and BPMS in Practice (English) CDMP – Data Management & Governance Fundamentals (English) CDMP – Data Management & Governance Fundamentals Training + Examination Training Incl. Examination Voucher (English) ITIL®4 Specialist Create, Deliver and Support (met examen) ArchiMate® 3 training course – Foundation and Practitioner (with examvouchers) (English) Tags: EnglishBusiness & ITCertificeringHybride trainingITILOnline cursusVirtuele training Share: Share Share Share Share