Cisco Unified Customer Voice Portal Implementation v8.0

Deze Partnercursus cursus hebben we niet meer in ons assortiment maar nog wel andere cursussen, bijvoorbeeld:

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This course defines the tasks necessary for the Operation, Administration, Management and Provisioning of Cisco Unified Customer Voice Portal as it is installed in a comprehensive Cisco Unified Intelligent Contact Management Enterprise environment.

Doel

Explain the components, function and call flow of a Cisco Unified CVP solution when deployed in either a standalone or comprehensive model.
Group,summarize and complete the steps necessary to configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise.
Demonstrate the use of the six Cisco Unified ICM Enterprise micro-applications available to support caller interaction with Cisco Unified CVP.
Install and configure the Cisco Unified CVP VXML Solution for CiscoUnified CVP.
Execute all the steps required to configure a Cisco Unified CVP environment to provide historical data and configure and use the diagnostic features and tools to ensure end-to-end serviceability
Architect a Cisco Unified CVP solution that is designed for failover protection and high availability. Use the recommended troubleshooting techniques to isolate and correct system failures

Doelgroep

This course will be beneficial for Individuals with telephony or data networking background who are familiar with network infrastructure and IP Communication components upon which Cisco Unified CVP will be implemented.

Voorkennis

CCNA
CVOICE
CIPT1
ICMPT1
ICMPT2
IPCC Enterprise

Fabian Klostermann

accountmanager

Onderwerpen

Labs
Events Log Files and Reporting
Cisco Unified CVP VoiceXML Solution
Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
Cisco Unified CVP Comprehensive
Cisco Unified CVP Technical Overview

Cisco Unified CVP Overview
Components, Capabilities and Licensing
Deployment Models and Call Flow
Management and Reporting
Cisco Unified CVP Comprehensive Overview
Cisco Unified CVP Software Installation and Configuration
Cisco IOS Voice Browser Configuration for Cisco Unified CVP
Cisco Unified ICM Enterprise Configuration for Unified CVP
Cisco Unified Communications Manager Configuration for Cisco Unified CVP
Scripting Overview
Cisco Unified ICM Enterprise Scripting Micro-Applications
Advanced Speech
Advanced Cisco Unified ICM Enterprise Scripting Micro-Applications
Subsequent Transfers and Queuing Calls

VoiceXML Overview
VoiceXML Installation and Configuration
Cisco Unified CVP Reporting
Events and Log Files
Filover, Diagnostics and Troubleshooting
Failover and High Availability
Troubleshooting
Lab 1-1: – Lab 1-3: Familarisation with Cisco Unified CVP
Lab 2-1: – Lab 2-2: Cisco Unified CVP Comprehensive Part 1
Lab 2-3: – Lab 2-4: Cisco Unified CVP Comprehensive Part2
Lab 3-1: – Lab 3-4: Cisco Unified ICM Enterprise Scripting for Cisco Unified CVP
Lab 4-1: – Lab 4-3: Voice XML Solution for Cisco Unified CVP
Lab 5-1: Reporting Database and Backup
Lab 6-1: Troubleshooting Cisco Unified CVP

Planning & Prijs

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"Training was prima, goede tips gekregen met af en toe een grap en grol. Locatie was prima, goed verzogd vwb koffie/thee, fruit en koekje. Mensen ook zeer vriendelijk. Lunch was perfect en zeer uitgebreid."

9

"De cursus was goed, en de verzorging ook!Ik heb er veel van opgestoken! De lokatie in Nieuwegein is goed te bereiken met het openbaar vervoer, dus dat is prettig. Tot een volgenden keer."

10

"Ik vond de training erg leerzaam. De inhoud was van een hoog niveau en de docent was goed thuis in de materie. Ik stel het vooral op prijs dat er diep op de concepten werd ingegaan."

9

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