ITIL® 4 Foundation (with exam voucher) (English) Save as favorite Share this page Print Duration 2 dagen Price € 1790,- 8,9 Reviews 1000+ reviews Location Nieuwegeinvirtueel Schedule Planning ophalen... Classroom klassikaal Enroll More information Download brochure With the ITIL 4 Foundation course at Vijfhart, youll build a solid foundation for modern IT service management. Youll learn how to align IT services more effectively with the needs of organizations and users, and how to create and continuously improve value using ITIL 4. This course will introduce you to the Service Value System and the Service Value Chain, the Four Dimensions model, and the key guiding principles such as creating value, collaborating, and optimizing. Youll also discover how the continual improvement model works in practice and gain insight into the most commonly used ITIL practices, including incident management, problem management, and change enablement. This course prepares you for the ITIL®4 Foundation exam. We recommend 8 to 12 hours of self-study and support you with free practice exams. In addition, youll receive an exam voucher that allows you to take the online exam within twelve months, at a time and place that suit you best. We bieden deze cursus ook in het Nederlands aan, bekijk het hier: ITIL®4 Foundation (with examvoucher) . Objectives After completing the course, youll understand the core concepts and structure of ITIL 4, be able to apply the methodology in your work, and be ready for the official ITIL 4 Foundation exam. Target audience ITIL 4 Foundation is suitable for IT professionals such as administrators, service desk staff, process managers, project team members, and team leaders who want to expand their knowledge of service management. Requirements There is no prior knowledge required. Particularities ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Persoonlijk advies? Lucas Ditvoorst senior accountmanager T. 088 542 78 53 E. l.ditvoorst@vijfhart.nl Topics Introduction IT service management in the modern world About ITIL 4 The structure and benefits of the ITIL 4 framework Key concepts of service management Value and value co-creation Organizations, service providers, service consumers, and other stakeholders Products and services Service relationships Value: outcomes, costs, and risks The four dimensions of service management Organizations and people Information and technology Partners and suppliers Value streams and processes External factors The ITIL service value system Service value system overview Opportunity, demand, and value The ITIL guiding principles Governance Service value chain Continual improvement Practices ITIL management practices General management practices Service management practices Technical management practices Exam training Schedule & Price * * This course event is guaranteed to run. *Een cursus met valt onder de actie Summer Academy. All prices are exclusive of VAT. Meer informatie over incompany of maatwerk Cursus: ITIL® 4 Foundation (with exam voucher) (English) Vul onderstaand formulier in en je ontvangt meer informatie over de incompany- en maatwerkmogelijkheden van deze cursus. Fout: Contact formulier niet gevonden. We are happy to help you. Please fill in the request form below and you will receive the requested information as soon as possible. Request quote Download brochure Request information Type of training Group training at the location of your choiceCustomized training to meet your specific goals Agree to follow-up and privacy conditionsI accept the privacy policy Akkoord met opvolging en privacyvoorwaardenI accept theprivacy policy Akkoord met opvolging en privacyvoorwaardenI accept theprivacy policy Related courses Er zijn geen gerelateerde cursussen. Vervolgcursussen De cursus ITIL® 4 Leader: Digital & IT Strategy – e-learning (met examenvoucher) De cursus ITIL® 4 Specialist: Monitor, Support and Fulfil (met examen) De cursus ITIL® 4 Strategist: Direct, Plan & Improve – e-learning (met examenvoucher) De cursus ITIL® 4 Specialist: High-velocity IT – e-learning (met examenvoucher) De cursus ITIL® 4 Specialist Create, Deliver and Support (met examen) De cursus ITIL® 4 Specialist: Create, Deliver & Support – e-learning (met examenvoucher) De cursus ITIL® 4 Leader Digital and IT Strategy (met examen) De cursus ITIL® 4 Specialist: Drive Stakeholder Value – e-learning (met examenvoucher) Tags: Business & ITCertificeringEnglishHybride trainingITILOnline cursusVirtuele training Share: Share Share Share Share
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