ITIL® 4 Foundation (with exam voucher) (English)

With the ITIL 4 Foundation course at Vijfhart, you’ll build a solid foundation for modern IT service management. You’ll learn how to align IT services more effectively with the needs of organizations and users, and how to create and continuously improve value using ITIL 4.

This course will introduce you to the Service Value System and the Service Value Chain, the Four Dimensions model, and the key guiding principles such as creating value, collaborating, and optimizing. You’ll also discover how the continual improvement model works in practice and gain insight into the most commonly used ITIL practices, including incident management, problem management, and change enablement.

This course prepares you for the ITIL®4 Foundation exam. We recommend 8 to 12 hours of self-study and support you with free practice exams. In addition, you’ll receive an exam voucher that allows you to take the online exam within twelve months, at a time and place that suit you best.

We bieden deze cursus ook in het Nederlands aan, bekijk het hier: ITIL®4 Foundation (with examvoucher) .