Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) – Virtual (English)

Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) – Virtual (English)

  • Duration

    1 dag
  • Price

    725,-
  • 8,9

    Reviews

    1000+ reviews
  • Location

    virtueel
  • Schedule

    Planning ophalen...
  • Classroom

    klassikaal

We offer you a free Microsoft exam voucher

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.

Objectives

  • After completing this course, students will be able to:
  • Describe the capabilities and functionality of Dynamics 365 Marketing
  • Describe the capabilities and functionality of Dynamics 365 Sales
  • Describe the capabilities and functionality of Dynamics 365 Customer Service
  • Describe the capabilities and functionality of Dynamics 365 Field Service
  • Describe the core capabilities of Dynamics 365 customer engagement apps

Target audience

People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365 as well as students, recent graduates and people changing careers who want to leverage Dynamics 365 to move to the next level.

Requirements

This course is presented in English. As such a good understanding of English is required. Learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful, but isn’t necessary.

Details

  • This course is online.
  • This course is presented in English.

Topics

  • Module 1: Examine the core capabilities of Microsoft Dynamics 365 customer engagement apps
  • Module 2: Learn the fundamentals of Dynamics 365 Marketing
  • Module 3: Learn the fundamentals of Dynamics 365 Sales
  • Module 4: Learn the Fundamentals of Dynamics 365 Customer Service
  • Module 5: Learn the Fundamentals of Dynamics 365 Field Service

Schedule & Price

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        Cursus: Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) - Virtual (English)


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          Cursus: Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) - Virtual (English)

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