ITIL® (version 5) Foundation (with exam voucher) (English)

Vijfhart’s ITIL (Version 5) Foundation course helps you understand how digital products and services can be set up to deliver measurable value to customers and other stakeholders. You learn how to make IT service delivery and product development better reflect the needs of customers and other stakeholders. The focus is on value creation, collaboration and continual improvement. This course helps you understand ITIL 5 and apply it in your daily work, regardless of your role or organization.

You are introduced to the key concepts of digital product and service management, such as value and co-creation of value, outcomes, costs and risks. You also learn how service relationships, customer journeys and service quality play a role in delivering value. You explore the four dimensions of product and service management and discover how people, processes, technology and partners are connected. You will also learn how the ITIL product and service lifecycle supports organizations in discovering, designing, building, delivering and supporting digital products and services.

The course pays extensive attention to the ITIL service value system. You learn how guiding principles, governance, value streams and continual improvement together provide coherence and direction. You also gain insight into identifying, mapping and improving value streams and learn about the role of modern technology, such as automation and artificial intelligence, in this. Through practical examples and exam-focused practice questions, you apply the theory directly and prepare specifically for the ITIL 5 Foundation exam. We recommend 8 to 12 hours of self-study and support you with free practice exams. You receive a PeopleCert exam voucher that allows you to take the online exam within twelve months, at the time and place that suit you best.

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