Certified Data Center Facilities Operations Specialist – CDFOS® (exam incl.) – VILT (English)(Partnercursus)

• Service Level Management
• Safety and Crisis Management
• Physical Security
• Facilities Maintenance
• Data Centre Operations

• Monitoring / Reporting / Control
• Project Management
• Environmental Sustainability
• Governance and Compliance

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• Service Level Management
  • Needs analysis
  • Capability assessment
  • Service portfoli and catalogue
  • Service Level Agreements
  • Reporting – Complaint procedure
  • Customer satisfaction
  • Service Improvement Process (SIP)
• Safety and Crisis Management
  • Most common type of accidents and why they often happen
  • The roles and responsibilities of appointed safety staff
  • The importance of the OH&S or WHS manual
  • Calibration of measurement and test equipment
  • Proper lock-out/tag-out procedures
  • Emergency response plan requirement for various potential emergencies
  • The importance of Permit To Work
• Physical Security
  • Standard Operating Procedures (SOP) for security
  • Security risk assessment
  • Security zones
  • Physical inspections / security patrols
  • Delivery of goods / holding area
  • Entry control of individuals
  • Badges and key management
  • Security monitoring
  • Security incident reporting
• Facilities Maintenance
  • The mportance of maintenance
  • Maintenance definitions
  • Maintenance operations procedures (MOP)
  • Service reports
  • Spare management
  • Tools
  • Housekeeping
• Data Centre Operations
  • Shift handover
  • Walk around duties
  • Service management
  • Release management
  • Configuration management
  • Floor management
  • Equipment life cycle management

• Monitoring / Reporting / Control
  • Monitoring requirements
  • Facilities monitoring matrix
  • Sensor / alarm point testing and calibration
  • Notification matrix
  • Escalation requirements
  • Reporting
• Project Management
  • Project organization
  • Project manager
  • Initiation
  • Planning
  • Execution
  • Monitor and control
  • Closing
  • Evaluation / lessons learnt
• Environmental Sustainability
  • The importance of sustainability
  • Environmental standards
  • Power efficiency indicators
  • Energy saving best practises
  • Water management
  • Sustainable energy usage
• Governance and Compliance
  • The importance of document management
  • The six sub-processes of document management
  • Asset management
  • Requirements or asset recording