Service Integration and Management (SIAM) Foundation (English)

As IT departments increasingly outsource services, a key question arises: how do you maintain high-quality service delivery while working with a growing number of internal and external service providers? SIAM was developed as an answer to this challenge. But what exactly is it and how do you implement it?

SIAM, which stands for Service Integration and Management, is a method for managing multiple service providers and integrating their services to deliver seamless, efficient, and high-quality service to an organization.

In this 3-day course we cover the principles and practices of managing multiple service providers. You will gain the knowledge and skills to navigate the complexities of service integration, improve service quality, increase efficiency, and create a service environment that supports business goals.

With additional self-study, you will be prepared to take the
SIAM Foundation certification exam.