Service Integration and Management (SIAM) Foundation (English)

More and more organizations are outsourcing IT services to multiple suppliers. But how do you ensure everything runs smoothly and service quality remains high? In Vijfhart’s Service Integration and Management (SIAM) Foundation course, you will learn how to take control of a complex IT landscape with various internal and external parties. You’ll discover how SIAM helps you structure collaboration, clarify responsibilities, and create a cohesive service delivery model. This course enables you to take effective control of IT service governance within your organization.

During this three-day course, you will explore the core principles, roles, and processes of SIAM and learn how governance and coordination form the foundation of successful service integration. You’ll learn how to design a SIAM ecosystem, plan the implementation phases, and apply appropriate governance structures. Topics include organizing governance in a multi-vendor environment, aligning SIAM with frameworks such as ITIL and DevOps, and reducing risks in integrated services. You will also learn how to select the right SIAM practices based on your organization’s maturity and how to improve supplier collaboration in a structured way.

Throughout the course, you will work with real-world examples and scenarios from IT service management. Together with the instructor, you will discuss how to apply governance in a SIAM environment and resolve challenges between different suppliers. Through interactive discussions and case analyses, you will learn how to design and maintain an effective governance organization.

With additional self-study, you will be prepared to take the
SIAM Foundation certification exam.