ITIL®4 Foundation including Examvoucher (English Course)

ITIL®4 Foundation including Examvoucher (English Course)

General

ITIL is the standard for IT Service Management. ITIL4 describes the actual insights in IT Service Management. Among others it integrates Lean, Agile, DevOps and Cloud Computing. The method is no longer based on processes, but ITIL4 supports faster, quality and value driven deliveries of IT services for people and throughout organizations

ITIL® Foundation is the base certification and meant for IT-professionals and other employees who want to know more about IT Service Management.

During the course you learn the basics and how value can be delivered using the Principles, the theory of the ITIL service value system (SVS), the four dimensions model, the Service Value Chain (SVC) and the Practices (like processes) from the IT Infrastructure Library (V3).

This ITIL Foundation course prepares you for the ITIL Foundation exam. The ITIL Foundation exam is not a part in this training. You will receive an exam voucher with which you can take an online exam within 6 months at a time and location of your choice.

Before taking the exam, we advise approximately 8-12 hours of self-study before taking the exam.

Objectives

  • After having followed this training:
  • You understand the ITIL 4 service management framework and how this has grown with modern technologies and modern ways of working.
  • You are capable, after some extra study, to pass the ITIL exam.
  • You can use the ITIL 4 Foundation training as a way of helping you in your daily work and as preparation to the next modules and for your personal development.

Target audience

Professionals who contribute to the management, the organization and the optimization of the activities of the processes in an IT-service organization. The target group consists of operational employees. Team leaders, supervisors and managers who want to develop their IT Service Management skills to the newest insights. Also, this training is suited for those who are already familiar with previous versions of ITIL.

Voorkennis

Onderstaande voorkennis is vereist:

No specific knowledge required
Higher work- and thinking level
Knowledge of the basics of automation

Bijzonderheden

  • The course material will be provided through our online learning environment mijn.vijfhart.nl.
  • Hence the course material is digital we advise you to bring your own device for your convenience.
  • Besides the online learning environment you recieve the offcial Axelos book : ITIL Foundation, ITIL 4 edition.
Persoonlijk advies?

Topics

  • Introduction
    • IT service management in the modern world
    • About ITIL 4
    • The structure and benefits of the ITIL 4 framework
  • Key concepts of service management
    • Value and value co-creation
    • Organizations, service providers, service consumers, and other stakeholders
    • Products and services
    • Service relationships
    • Value: outcomes, costs, and risks
  • The four dimensions of service management
    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes
    • External factors
  • The ITIL service value system
    • Service value system overview
    • Opportunity, demand, and value
    • The ITIL guiding principles
    • Governance
    • Service value chain
    • Continual improvement
    • Practices
  • ITIL management practices
    • General management practices
    • Service management practices
    • Technical management practices

Schedule & Price

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Cursus: ITIL®4 Foundation including Examvoucher (English Course)

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Cursus: ITIL®4 Foundation including Examvoucher (English Course)


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Cursus: ITIL®4 Foundation including Examvoucher (English Course)

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ITIL®4 Foundation including Examvoucher (English Course)







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