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The ITIL (version 5) Foundation course at Vijfhart teaches you how organizations create value with digital products and services. In this training you learn how ITIL 5 helps align service delivery and product development with the needs of customers and other stakeholders. The course focuses on value creation collaboration and continual improvement within a digital and constantly evolving IT environment, giving you a clear understanding of how ITIL supports effective and customer-focused IT service management.
During the course you are introduced to the core concepts of digital product and service management, including value and co-creation of value, outcomes, costs and risks. You also learn how service relationships, customer journeys and service quality contribute to delivering value. In addition, the course explains the four dimensions of product and service management and shows how people, processes, technology and partners work together within modern organizations.
The training also covers the ITIL value system, where you learn how guiding principles, governance, value streams and continual improvement provide direction and structure for digital services. You gain insight into identifying mapping and improving value streams and explore the role of modern technologies such as automation and artificial intelligence.
With clear explanations and exam-focused practice questions you will be well prepared for the ITIL 5 Foundation exam and able to apply ITIL concepts directly in your daily work.