IT Service Desk Employee (including ITIL® 4 Foundation exam) (Guided self study) (English)

Good IT support keeps an organization running and prevents unnecessary disruptions. In this course, you gain the practical knowledge and skills to resolve IT issues effectively, use service desk software, and work with ITIL® 4 processes. You also prepare specifically for the official ITIL® 4 Foundation exam, including an exam voucher, so you can start your role as an IT Service Desk Employee with a recognized certification.

The course covers the core components of service desk work and modern service management. You work with troubleshooting techniques, learn how to use service desk and ticketing systems, and gain insight into ITIL® 4 principles that help streamline service management. The course also addresses IT infrastructure and systems, including operating systems, network management, and hardware and software management, giving you a broad foundation for professional IT support.

You practice with the tools and techniques used in a service desk environment, enabling you to apply what you learn directly in your daily work. The course provides online access to learning materials and guidance, giving you flexibility in studying and preparing for the exam.