Certified Hardware Technician (CHT)
This course will kick start your career in the IT field by providing the foundational knowledge needed to install, configure, and support computer hardware systems; this includes assembling components based on customer requirements; installing, configuringand maintaining devices, PCs, and servers. It will also provide anunderstanding of the fundamentalsof networking and security/forensics; properly and safely diagnosing, resolving, and documenting common issues; as well as applying troubleshooting skills. A key component to anyones skillset is customer service, this course provides insight intoproviding appropriate customer support. A favorite part of this course is the dive into wireless networks, mobile devices and custom builds for end user deployment. This course maps to the mile2 Certified Hardware Technician exam as well as the CompTIA A+ 220-901 certification exam.
Certified Operating Systems Technician (COST)
The Certified Operating Systems Techniciancourse will kick start your career in the IT field by providing the foundational knowledgeto install, configure, and support computer operating systems; this includes installing, configuring and maintaining devices, PCs, and software for end users; understanding the basics of networking and security/forensicsfrom the operating system view; properly and safely diagnosing, resolving, and documenting common software issues; applying troubleshooting skills; providing appropriate customer support. An often-cited favorite part of the course is when we cover virtualization, security, desktop imaging, and deployment. You will also learn the security foundations needed for the various operating systems. This course maps to the mile2 Certified Operating Systems Technician exam as well as the CompTIA A+ 220-1002 certification exam.