Certified Data Centre Facilities Operations Manager (CDFOM)

Het beheer van hedendaagse hi-end en hi-availability Data Centres is een veeleisende en complexe taak, die vaak wordt onderschat. In veel gevallen werkt een Data Centre op of tegen zijn grenzen aan, terwijl er nooit downtime mag zijn. Daarom is het belangrijk dat Data centres goed worden beheerd op de facilities-laag.

Deze driedaagse cursus behandelt het beheer van Data Centre operaties, zoals: capaciteitsplanning, in- en uitgebruikname van equipment, voldoen aan veiligheidsstandaarden en internationale standaarden, omgaan met vendors, incident- en crisismangement, en het zo eenvoudig, beheersbaar, effectief en efficiënt mogelijk maken en houden van alle uitgevoerde acties.

De Data Centre Certificeringen zijn wereldwijd geaccrediteerd door ICOR en EXIN. De Data Centre trainingen en certificeringen voeren wij uit in samenwerking met EPI Training.

Deze training is vooralsnog niet van een strippenkaart te boeken

• De cursus Certified Data Centre Professional (CDCP) of vergelijkbare kennis.
• Een goede passieve beheersing van de Engelse taal.

• Data Centre Operations Team
• Vendor Management
• Maintenance Contracts
• Omgaan met veiligheideisen en wettelijke bepalingen
• SLA management
• Physical Security management
• Daily Data Centre Operations / Floor management
• Walk Around Duties
• Capacity management
• Cable management
• Data Centre Cleaning / Pest Control
• Best practices voor M&E Maintenance Regime
• Data Centre Monitoring en automatisering
• Beheer van documentatie en archieven
• Equipment lifecycle management

Klik hier voor een gedetailleerde onderwerpenlijst

• De cursus Certified Data Centre Professional (CDCP).

• De cursus Certified Data Centre Expert (CDCE).
• De cursus Certified Data Centre Professional (CDCP).
• De cursus Certified Data Centre Risk Professional (CDRP).
• De cursus Certified Data Centre Specialist (CDCS).
• De cursus Certified Information Technoloy Manager (CITM).

Gedetailleerde onderwerpenlijst

Hieronder vind u een gedetailleerd overzicht met onderwerpen die in de cursus Certified Data Centre Facilities Operations Manager (CDFOM) behandeld zullen worden:

• Data Centre Operations Team
• Criteria and attributes to leadership
• How to set-up up an efficient and effective facility management operations team structure
• Defining roles, responsibilities and skill metrics
• Key Performance Objectives (KPO) and appraisals
• Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
• Training and assessments
• Shift management, scheduling and roster planning
• Vendor Management
• Vendor selection and qualification
• Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
• Key considerations of a vendor agreement for services
• Performance measurement and reporting
• Maintenance Contracts
• Maintenance options
• Main considerations for maintenance agreements
• The practicality in deciding between comprehensive/non-comprehensive maintenance regimes
• Warranty pit falls
• Service reports alignments with maintenance agreements
• Omgaan met veiligheideisen en wettelijke bepalingen
• Statutory and industry compliance/regulations
• Emergency response and safety policies and procedures
• PTW (Permit To Work) requirements and procedures
• General rules and regulations for the Data Centre
• Ergonomic workspace
• SOP¿s for power outage, fire, bomb threat etc.
• SLA management
• Defining the Data Centre design limitations
• Defining measurement criteria and reporting
• Alignment of business SLA with vendor SLA
• Defining chance management procedure for installation and de-installation of new equipment
• Reporting and escalation management
• Physical Security management
• Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507, ISO/IEC-24762
• SOP (Standard Operating Procedures) in managing day to day security access control, such as:
• Entry/exit control and access management
• Permit-To-Work (PTW) and contractor work in progress
• Delivery of goods
• Customer access
• Effective patrols routing and how to ensure 24x7 vigilance
• Handling external threats; crisis/emergency situations
• Security incident management
• Daily Data Centre Operations / Floor management
• ITSM/ITIL (IT service management) in the Data Centre
• Shift hand-over requirements and procedures
• Asset and inventory management for hardware, software, spares, consumables, etc.
• Floor management procedures and duties such as rack space allocations, management of installers
• Walk Around Duties
• SOP of managing A&A / fit-out work-in-progress
• Pre-installation analysis for power, cooling, weight, EMF,
• Fire protection and other influencing factors
• From truck to rack
• Handling of incoming equipment
• Inspection, unpacking and security procedures
• Staging procedure and requirements
• Equipment movement into the computer room
• Finishing up the installation
• De-installation/commissioning procedures
• Capacity management
• Defining the design limits of the Data Centre
• Setting up thresholds, monitoring and reporting
• Business review and future capacity planning
• Technical solutions aiding capacity planning such as
• Computational Fluid Dynamics (CFD), capacity and configuration management solutions
• Cable management
• Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
• Cabling specification & labelling based on ANSI/TIA-606
• In-rack power and network cabling
• Labelling requirements
• Cabling/cable tray layout documentation
• Data Centre Cleaning / Pest Control
• Types of pollution found in Data Centres such as H2S, air-particulates etc.
• Common causes of pollution

Alle vermelde prijzen zijn onder voorbehoud en exclusief BTW.