Windows 7, Enterprise Desktop Support Technician (M50331)

Windows 7, Enterprise Desktop Support Technician (M50331) (Partnercursus)

Deze Partnercursus cursus hebben we niet meer in ons assortiment maar nog wel andere cursussen, bijvoorbeeld:

Deze vijfdaagse klassikale training biedt studenten de kennis en vaardigheden die nodig zijn om problemen op een Windows 7 desktop of laptop te isoleren, documenteren en op te lossen. Bovendien leidt deze training op tot het succesvol kunnen afleggen van het 70-685 examen.

Doel

  • Identify and Resolve Desktop Application Issues
  • Identify the Cause of and Resolve Networking Issues
  • Manage and Maintain Systems That Run Windows 7
  • Support Mobile Users
  • Identify the Cause of and Resolve Security Issues

Doelgroep

Deze cursus is bedoeld voor Windows 7 desktop support technici die Tier 1 en 2 problemen oplossen op desktop computers. Een minimum van drie jaar ervaring op het gebied van het configurereren en ondersteunen van desktop of laptop systemen is aanbevolen.

Voorkennis

TCP/IP Troubleshooting skills
Experience working in a domain environment
Experience using desktop and command-line troubleshooting tools
Experience installing and troubleshooting desktop application problems
Experience configuring registry and group policy settings

Onderwerpen

Module 17: Identify and Resolve Software Update Issues
Module 16: Identify and Resolve Encryption Issues
Module 15: Identify and Resolve Issues Due To Malicious Software
Module 14: Identify and Resolve Firewall Issues
Module 13: Identify and Resolve Internet Explorer Security Issues
Module 12: Manage File Synchronization
Module 11: Identify and Resolve Remote Access Issues
Module 10: Identify and Resolve Wireless Connectivity Issues
Module 9: Identify and Resolve Hardware Failure Issues
Module 7: Identify and Resolve Network Printer Issues
Module 6: Identify and Resolve Name Resolution Issues
Module 5: Identify and Resolve Network Connectivity Issues
Module 4: Identify and Resolve Logon Issues
Module 3: Resolve Software Failure
Module 2: Resolve Software Configuration Issues
Module 1: Identify and Resolve New Software Installation Issues

  • Module 1: Identify and Resolve New Software Installation Issues
  • Module 2: Resolve Software Configuration Issues
  • Module 3: Resolve Software Failure
  • Module 4: Identify and Resolve Logon Issues
  • Module 5: Identify and Resolve Network Connectivity Issues
  • Module 6: Identify and Resolve Name Resolution Issues
  • Module 7: Identify and Resolve Network Printer Issues
  • Module 8: Identify and Resolve Performance Issues
  • Module 9: Identify and Resolve Hardware Failure Issues
  • Module 10: Identify and Resolve Wireless Connectivity Issues
  • Module 11: Identify and Resolve Remote Access Issues
  • Module 12: Manage File Synchronization
  • Module 13: Identify and Resolve Internet Explorer Security Issues
  • Module 14: Identify and Resolve Firewall Issues
  • Module 15: Identify and Resolve Issues Due To Malicious Software
  • Module 16: Identify and Resolve Encryption Issues
  • Module 17: Identify and Resolve Software Update Issues
  • Understand the different installation options for Windows 7
  • Understand the different installation options for Windows 7 applications
  • Resolve Windows 7 installation problems
  • Prevent users from running unapproved applications
  • Create a Windows 7 VHD disk
  • Configure operating system features
  • Understand the impact of Driver Updates
  • Fix software configuration problems
  • Use the Problem Steps Recorder tool
  • Configure Event Forwarding
  • Use System Restore to fix desktop problems
  • Create a Windows 7 Troubleshooter
  • Create Roaming and Mandatory User Profiles
  • Configure Machine Accounts in Active Directory
  • Configure User Account Properties in Active Directory
  • Use command-line tools to troubleshoot connectivity problems
  • Use the Windows Troubleshooters to fix configuration issues
  • Configure Advanced TCP/IP options on a client computer
  • Configure records on a DNS Server
  • Configure HOSTS records
  • Using command-line and scripting tools to configure TCP/IP settings
  • Optimize the performance of the Print Spooler
  • Redirect Print Jobs from non-functioning Printers
  • Manage Active Directory registration of Printers
  • Manage Printer PermissionsModule 8: Identify and Resolve Performance Issues
  • Configure automatic responses to Service failure
  • Manage the use of Processing resources by applications
  • View and control active connections to a computer
  • Optimize Hard-Disk performance
  • Understand how to be proactive in dealing with hardware problems
  • Use Windows 7 hardware diagnostic tools
  • Understand the encryption options available for wireless networks
  • Use Windows 7 Wireless security options
  • Fix client connectivity problems
  • Understand the security options available when creating remote access connections
  • Understand the new capabilities of VPN connections that use DirectAccess
  • Resolve connectivity problems for VPN and Dial-Up connections
  • Configure Transparent Caching
  • Restore deleted network files
  • How to use new security features like Smart Screen Filtering
  • Manage Internet Explorer Add-ons
  • Use IE features to warn the user about potential security problems
  • Block applications from communicating over the network
  • Record and setup notifications of unapproved network communication
  • Fix problems caused by improper configuration of Windows Firewall
  • Identify problems caused by viruses and other malware
  • How to protect Internet Explorer and E-mail applications from malware attack
  • How to prevent data loss and fix a computer after a malware attack
  • Recover from lost encryption keys
  • How to encrypt individual files using EFS
  • Use BitLocker to protect laptops and insecure computers
  • Configure client computers to get updates from the local network instead of the Internet
  • Understand the different options available when updating the operating system
  • Understand how to configure automatic updates for Microsoft applications

Planning & Prijs

Ervaringen

ervaringen verzameld via Logo Springtest

Lucienne Groenendaal

Secretarieel medewerkster

"Training was prima, goede tips gekregen met af en toe een grap en grol. Locatie was prima, goed verzogd vwb koffie/thee, fruit en koekje. Mensen ook zeer vriendelijk. Lunch was perfect en zeer uitgebreid."

9

Ariana Scheepers

"De cursus was goed, en de verzorging ook!Ik heb er veel van opgestoken! De lokatie in Nieuwegein is goed te bereiken met het openbaar vervoer, dus dat is prettig. Tot een volgenden keer."

10

Eric Pos

Procesbeheerder bij Gemeente Amersfoort

"Ik vond de training erg leerzaam. De inhoud was van een hoog niveau en de docent was goed thuis in de materie. Ik stel het vooral op prijs dat er diep op de concepten werd ingegaan."

9
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Cursus: Windows 7, Enterprise Desktop Support Technician (M50331)


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    Cursus: Windows 7, Enterprise Desktop Support Technician (M50331)

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