Windows 7, Enterprise Desktop Support Technician (M50331) (Partnercursus) Opslaan als favoriet Deel deze pagina Printen Deze Partnercursus cursus hebben we niet meer in ons assortiment maar nog wel andere cursussen, bijvoorbeeld: De cursus De cursus Certified Data Center Facilities Operations Specialist – CDFOS® (incl. examen) Kunnen wij je helpen? Neem contact met mij op Ik neem zelf contact op Deze vijfdaagse klassikale training biedt studenten de kennis en vaardigheden die nodig zijn om problemen op een Windows 7 desktop of laptop te isoleren, documenteren en op te lossen. Bovendien leidt deze training op tot het succesvol kunnen afleggen van het 70-685 examen. Doel Identify and Resolve Desktop Application Issues Identify the Cause of and Resolve Networking Issues Manage and Maintain Systems That Run Windows 7 Support Mobile Users Identify the Cause of and Resolve Security Issues Doelgroep Deze cursus is bedoeld voor Windows 7 desktop support technici die Tier 1 en 2 problemen oplossen op desktop computers. Een minimum van drie jaar ervaring op het gebied van het configurereren en ondersteunen van desktop of laptop systemen is aanbevolen. Voorkennis TCP/IP Troubleshooting skillsExperience working in a domain environmentExperience using desktop and command-line troubleshooting toolsExperience installing and troubleshooting desktop application problemsExperience configuring registry and group policy settings Persoonlijk advies? Dejan de Gooijer accountmanager T. 026 - 791 10 65 E. d.degooijer@vijfhart.nl Onderwerpen Module 17: Identify and Resolve Software Update IssuesModule 16: Identify and Resolve Encryption IssuesModule 15: Identify and Resolve Issues Due To Malicious SoftwareModule 14: Identify and Resolve Firewall IssuesModule 13: Identify and Resolve Internet Explorer Security IssuesModule 12: Manage File SynchronizationModule 11: Identify and Resolve Remote Access IssuesModule 10: Identify and Resolve Wireless Connectivity IssuesModule 9: Identify and Resolve Hardware Failure IssuesModule 7: Identify and Resolve Network Printer IssuesModule 6: Identify and Resolve Name Resolution IssuesModule 5: Identify and Resolve Network Connectivity IssuesModule 4: Identify and Resolve Logon IssuesModule 3: Resolve Software FailureModule 2: Resolve Software Configuration IssuesModule 1: Identify and Resolve New Software Installation Issues Module 1: Identify and Resolve New Software Installation Issues Module 2: Resolve Software Configuration Issues Module 3: Resolve Software Failure Module 4: Identify and Resolve Logon Issues Module 5: Identify and Resolve Network Connectivity Issues Module 6: Identify and Resolve Name Resolution Issues Module 7: Identify and Resolve Network Printer Issues Module 8: Identify and Resolve Performance Issues Module 9: Identify and Resolve Hardware Failure Issues Module 10: Identify and Resolve Wireless Connectivity Issues Module 11: Identify and Resolve Remote Access Issues Module 12: Manage File Synchronization Module 13: Identify and Resolve Internet Explorer Security Issues Module 14: Identify and Resolve Firewall Issues Module 15: Identify and Resolve Issues Due To Malicious Software Module 16: Identify and Resolve Encryption Issues Module 17: Identify and Resolve Software Update Issues Understand the different installation options for Windows 7 Understand the different installation options for Windows 7 applications Resolve Windows 7 installation problems Prevent users from running unapproved applications Create a Windows 7 VHD disk Configure operating system features Understand the impact of Driver Updates Fix software configuration problems Use the Problem Steps Recorder tool Configure Event Forwarding Use System Restore to fix desktop problems Create a Windows 7 Troubleshooter Create Roaming and Mandatory User Profiles Configure Machine Accounts in Active Directory Configure User Account Properties in Active Directory Use command-line tools to troubleshoot connectivity problems Use the Windows Troubleshooters to fix configuration issues Configure Advanced TCP/IP options on a client computer Configure records on a DNS Server Configure HOSTS records Using command-line and scripting tools to configure TCP/IP settings Optimize the performance of the Print Spooler Redirect Print Jobs from non-functioning Printers Manage Active Directory registration of Printers Manage Printer PermissionsModule 8: Identify and Resolve Performance Issues Configure automatic responses to Service failure Manage the use of Processing resources by applications View and control active connections to a computer Optimize Hard-Disk performance Understand how to be proactive in dealing with hardware problems Use Windows 7 hardware diagnostic tools Understand the encryption options available for wireless networks Use Windows 7 Wireless security options Fix client connectivity problems Understand the security options available when creating remote access connections Understand the new capabilities of VPN connections that use DirectAccess Resolve connectivity problems for VPN and Dial-Up connections Configure Transparent Caching Restore deleted network files How to use new security features like Smart Screen Filtering Manage Internet Explorer Add-ons Use IE features to warn the user about potential security problems Block applications from communicating over the network Record and setup notifications of unapproved network communication Fix problems caused by improper configuration of Windows Firewall Identify problems caused by viruses and other malware How to protect Internet Explorer and E-mail applications from malware attack How to prevent data loss and fix a computer after a malware attack Recover from lost encryption keys How to encrypt individual files using EFS Use BitLocker to protect laptops and insecure computers Configure client computers to get updates from the local network instead of the Internet Understand the different options available when updating the operating system Understand how to configure automatic updates for Microsoft applications Planning & Prijs Gerelateerde cursussen Certified Data Center Facilities Operations Specialist – CDFOS® (incl. examen) Ervaringen ervaringen verzameld via Lucienne Groenendaal Secretarieel medewerkster "Training was prima, goede tips gekregen met af en toe een grap en grol. Locatie was prima, goed verzogd vwb koffie/thee, fruit en koekje. Mensen ook zeer vriendelijk. Lunch was perfect en zeer uitgebreid." 9 Ariana Scheepers "De cursus was goed, en de verzorging ook!Ik heb er veel van opgestoken! De lokatie in Nieuwegein is goed te bereiken met het openbaar vervoer, dus dat is prettig. Tot een volgenden keer." 10 Eric Pos Procesbeheerder bij Gemeente Amersfoort "Ik vond de training erg leerzaam. De inhoud was van een hoog niveau en de docent was goed thuis in de materie. Ik stel het vooral op prijs dat er diep op de concepten werd ingegaan." 9 Share: Share Share Share Share
Lucienne Groenendaal Secretarieel medewerkster "Training was prima, goede tips gekregen met af en toe een grap en grol. Locatie was prima, goed verzogd vwb koffie/thee, fruit en koekje. Mensen ook zeer vriendelijk. Lunch was perfect en zeer uitgebreid." 9
Ariana Scheepers "De cursus was goed, en de verzorging ook!Ik heb er veel van opgestoken! De lokatie in Nieuwegein is goed te bereiken met het openbaar vervoer, dus dat is prettig. Tot een volgenden keer." 10
Eric Pos Procesbeheerder bij Gemeente Amersfoort "Ik vond de training erg leerzaam. De inhoud was van een hoog niveau en de docent was goed thuis in de materie. Ik stel het vooral op prijs dat er diep op de concepten werd ingegaan." 9